How to claim your prize? KYC explained

KYC (Know Your Customer) is a verification of identity. All legitimate casinos require it before the first withdrawal. Detailed instructions to avoid any problems.

Why do I need KYC?

• Anti-Money Laundering (AML) Legislation
• Fraud prevention
• 18+ verification
• Identity theft protection
• Responsible Gaming — Multi-Account Ban

Typical process

1. Personal identification number

• ID card (both sides)
• Passport (photo page)
• Driving license

Tips: the photo should be sharp, clearly legible, and the corners should NOT be cut off. Selfies with ID are sometimes requested.

2. Proof of address

• Utility bill (not older than 3 months)
• Bank statement (with address)
• Tax authority letter
• Address card

3. Payment method confirmation

• Bank card: Photo with first 4 + last 4 digits (middle obscured), name and expiration date visible
• E-wallet: Screenshot of the account (name and email visible)
• Crypto: Wallet address verification
• Bank transfer: Bank statement

4. Source of Funds (SOF)

For larger amounts (€5,000+), the casino may ask where the money comes from:

• Employer certificate
• Bank statement (3-6 months)
• Tax authority declaration
• Investment/inheritance/business document

Period

KYC processing usually takes 24-72 hours . In urgent cases, please contact us via live chat.

Payment process

1. Log in to the casino
2. Cashier → Withdraw
3. You choose the payment method (usually the same as deposit)
4. You enter the amount.
5. You are submitting a request.
6. Casino processes (1-72 hours)
7. Money arrives (bank card 1-3 days, e-wallet 1-12 hours, crypto 30 minutes-2 hours)

Withdrawal deadlines per casino

• PariPesa: 2 hours crypto, 24 hours debit card
• SpinBetter: 30 minutes crypto, 1-3 days card
• StealthBet: 30 minutes BTC
• 22Casino: 2-24 hours crypto
• Vera&John: 1-3 days (slower due to MGA license)

Typical problems and solutions

'Documents not clear'

Take a new photo in good lighting. No mirrors, flash, or cropped corners.

Wagering not fulfilled

Check your account settings — you'll often see 'remaining wagering'.

'Suspicious activity'Multi-account or VPN usage suspected. Contact customer service and explain the situation.

Slow processing

Live chat → urge in 'pending withdrawal' state. Refer to license if necessary.

Pro tips

• Complete KYC IMMEDIATELY AFTER REGISTRATION — don't wait until your first withdrawal
• Always provide real information (name, date of birth, address)
• Don't open multiple accounts at the same casino — forever.
• Don't use a VPN — many casinos ban it
• The name used on the bank card and the casino account name must match

In case of dispute

If the casino does not pay out, contact:

1. Live chat — with all the evidence
2. Email support
3. Licensing authority (MGA, UKGC, Curacao GCB)
4. AskGamblers, Trustpilot complaint report
5. Hungarian Consumer Protection